1. Delivery and Shipping Policy.
Our delivery team will carefully inspect all orders to ensure quality before shipping to our valued customers. Additionally, all products are securely packaged prior to shipment, including warranty documents where applicable. For defective orders, our staff will collect the items and provide warranty support according to company regulations.
2. Shipping Policy.
- Delivery times will be mutually agreed upon during contract signing. For early completed orders, we will notify customers. If customers request expedited delivery, our team will process and ship orders promptly.
- For urgent orders, we offer express shipping to guarantee timely delivery.
- In some cases, delays may occur due to factors such as bad weather, traffic conditions, vehicle breakdowns, or unexpected issues during shipping.
3. Shipping Time.
- For inner city and nearby areas in Ho Chi Minh City and Hanoi: Delivery within 1–2 days after order confirmation.
- For provincial shipping: Delivery within 2–7 days depending on location and selected shipping service.
- If you have any questions about transportation while waiting for your order, please contact Hotline: +84 988.932.998
4. Receiving Policy.
- If the shipping service is designated by us, we take responsibility for your products and any risks such as loss or damage throughout the delivery process. Customers are required to check products upon receipt. If there is any damage, scratches, breakage, dents, or incorrect product information, please sign the delivery confirmation and immediately inform our customer service department via Hotline: +84 988.932.998
- After signing for products without notes or feedback regarding goods, we are not responsible for exchange or return requests due to damage, scratches, breakage, dents, or incorrect goods made after receipt.
- If customers choose their own shipping service, they are responsible for the goods and any risks such as loss or damage during shipping from our store to customer delivery point. Customers will bear all shipping fees and associated losses.
5. Shipping Fees.
Shipping costs will be determined based on mutual agreement between our company and the customer.
